Customer Service Is Not Dead

Schew and what a relief to know that some companies still think that customer service is valuable!

So I made a big mistake transferring money from one bank account to another. You see, I keep most of my cash...well, what little there is...in a savings account with one bank. I keep the money to pay bills and such in another. And I just transfer money from savings every month.

This should not be a hard task, folks. I do it all the time.

But last week, I switched the order of the accounts in the transfer. I didn't have the money in my checking account to go into my savings account. And so, naturally, I had an overdraft fee! This has never, in the seventeen or eighteen years I've had a bank account, happened. NEVER! I do not overdraft on my accounts.

Needless to say, I was embarrassed by my error and called both banks immediately to see what could be done to rectify the situation. And do you know what happened? In less than ten minutes, the problem was solved. SOLVED I tell you! My savings account bank gladly helped me out by sending the needed money into my checking account and then, when scheduled will take back the money I had scheduled to transfer. Then my checking account bank happily forgave the overdraft fee, considering it was an honest mistake that led to this little problem, and sent me on my way.

Of course after offering up my profuse thanks to both customer service agents, I breathed a sigh of relief and was able to calm my fears of financial crisis and ruin! Okay, so maybe it wasn't so bad, but still, I mean I have NEVER overdrafted my account! So...

And it just left me feeling grateful that there are companies out there that still care about making their customers happy by providing good service. So a big hug and a thanks go out to both banks! I appreciate your help!